Chat and Email Support Specialist with Hungarian or Polish and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a well-known company offering services and products in the
customer experience management field. We are on a lookout for confident, capable and
friendly people for the role of Chat and Email Support Specialist with Hungarian or Polish and
English.

Essential Duties and Responsibilities:
* Utilizing a variety of channels to provide customer support (no calls);
* Noting customers’ issues and paying close attention to details;
* Researching issues case by case and striving to find suitable solutions;
* Providing information about company’s services and assisting customers with various
issues (installation, registration, software user issues…);
* Following up and confirming that each case is successfully completed.

Requirements:
* Fluent in Hungarian or Polish and English;
* Experience in a similar role will be considered and advantage;
* Confident conversationalist, ready to listen and provide support;
* Analytical thinker and a problem-solver;
* Organized and able to prioritize and multitask;
* Available to work on shifts.

Our client offers:
* Provided initial training and an opportunity to develop further withing the company;
* Full-time home-office job with working time organized in Day shifts;
* Competitive remuneration and paid days off;
* Regular performance evaluations and bonuses based on performance;
* Friendly, stimulating and supportive work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CESSHPE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)