Call Centre Agent with Italian or French and English – Late Shifts

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading company in the BPO field. We are on a search for tech-
savvy, bright and challenge-ready people for the role of Call Centre Agent with Italian or
French and English – Late Shifts.

Essential Duties and Responsibilities:
* Serving as a first point of contact and offering friendly support;
* Handling customers questions and issues via email, phone or chat;
* Keeping the communication loop is closed by ensuring that information can flow freely;
* Following progress on complex cases and escalating further when necessary;
* Adding scripting of the call to the ticket and forwarding it to team responsible for the escalated case;
* Following up on new updates and implementing changes.

Requirements:
* Fluent in French or Italian and English language;
* Available to work on late shifts;
* Familiarity with MS Office applications (mostly Word and Excel);
* Experience in a customer support environment is a plus;
* Some understanding of computing technology and readiness to learn more;
* Open-minded and bright with positive approach to work and customers.

Our client offers:
* Working time during the whole week, organized in shifts and a remote option available;
* Competitive salary and various bonuses;
* Additional health insurance with dental care included;
* Transportation allowance, food vouchers and multisport card;
* In-depth training and in-house career development options.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CCAIFELS)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)