No-Calls Customer Care Specialist with French and English (Full Time and Part Time)

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company offering a wide variety of services in the field of customer
experience management. We are on a lookout for friendly, bright and skilled multitaskers for
the role of No-Calls Customer Care Specialist with French – FTE or PTE.

Essential Duties and Responsibilities:
* Leasing with customers via email and/or chat;
* Suggesting relevant solutions in a timely manner and ensuring customer satisfaction;
* Dealing with customers’ requests and escalating the case further in a timely manner and
according to company’s guidelines;
* Providing information about company’s products, services and benefits they can enjoy;
* Keeping neat and accurate logs of every interaction for future reference;
* Functioning as an active part of the collective, helping and supporting other team-members.

Requirements:
* Great French and English skills;
* Previous experience in a customer support role could be beneficial;
* Communicative and adaptable with a team-player attitude;
* Good with multitasking and organizing, able to keep up with the workload;
* Strong PC user skills.

Our client offers:
* Amazing remuneration complimented by a strong social benefits package;
* Choose between FTE or PTE option, work from home and on Day shifts only;
* Initial training and various learning opportunities for all employees;
* Develop and grow within the company;
* Participate in a wide variety of company activities and events.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_NCCCFEFP)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)