Risk and Fraud Manager

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a software company that is on a mission to revolutionize the gaming
industry with unmatched consumer experiences worldwide. We are on a search for experienced, motivated and team-oriented people for the role of Risk and Fraud Manager.

Essential Duties and Responsibilities:
*Assist customers and partners with general account management tasks following the
established procedures;
*Address and resolve player issues, escalating them as needed, following the procedures and
guidelines.
*Serve as the point of escalation for handling specialized issues promptly;
*Process real-money transactions, transfers, and customer KYC documentation;
*Monitor and take action on system alerts generated by customer activity;
*Manage the transaction lifecycle process;
*Troubleshoot technical issues faced by players.

Requirements:
*Fluency in English – both spoken and written communication skills;
*Prior experience in the gaming industry;
*Advanced knowledge of online Poker, Casino or Sportsbook;
*Familiarity with international document verification, KYC, and AML/CFT procedures;
*Experience in credit card fraud and/or online payment processing merchant systems;
* Knowledge in online fraud investigations and/or online payments processing systems;
*Comprehensive understanding of MS Office, particularly Word and Excel.

Our Client Offers:
*Standard working hours Mon-Fri;
*Competitive salary and attractive bonus scheme;
*Full-package health and dental insurance;
*Working in a dynamic International company;
*Ability of career and professional growth within the company;
*Communicative workplace with a pleasant and positive atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MV_RFM)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)