CRM / LEAP Specialist

Who We Are
160,000 employees
around the globe
1,600 employees
in Sofia and Varna
Operating in
70 countries
160-year-old legacy

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible, and sustainable way. We are a family company providing food, ingredients, agricultural solutions, and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. We make essential products that touch billions of lives each day.

CRM / LEAP Specialist
Job Summary
The CRM / LEAP Specialist is part of the Commercial Operations & Enablement team and supports the development, management and continuous improvement of Customer Relationship Management tools (LEAP / CRM) and related business processes that enable Sales and customer‑facing teams to operate efficiently and effectively.

Under close supervision, this role acts as a specialist for CRM applications, translating business needs into system support, process improvements and user guidance. The role collaborates cross functionally to ensure CRM tools are effectively adopted, data is reliable, users are trained, and continuous improvements are delivered in line with business objectives.

Key Accountabilities
CRM FUNCTIONAL SUPPORT & IMPROVEMENT: Supports the development, management and optimization of CRM (LEAP) tools and related business processes in partnership with Sales Enablement, Operations and Technology teams to improve system effectiveness and user performance.

BUSINESS & PROCESS ANALYSIS: Assists in gathering and analyzing business requirements, identifying process gaps, usability issues and improvement opportunities within CRM tools and related workflows.

SYSTEM IMPLEMENTATION & SUPPORT: Participates in preplanning, user readiness, testing, data validation, go live, hyper care stabilization and ongoing support activities for CRM applications and enhancements.

USER TRAINING & CHANGE SUPPORT: Supports preparation of training materials, documentation and communication to assist end users in effective adoption of CRM tools; independently solves moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

COLLABORATION: Collaborates with internal business partners, sales teams and regional or local technology support teams to align CRM solutions with business needs and operational goals.
DATA & METRICS SUPPORT: Assists in monitoring system usage, data quality and performance metrics to support process stability, continuous improvement and business decision making.

DOCUMENTATION DEVELOPMENT: Supports preparation and maintenance of process documentation, user guides and functional documentation related to CRM tools and workflows.
Qualifications
No minimum years of relevant experience required. Typically reflects 2 years or more of relevant experience.
Fluent in English
Experience providing internal customer service
Basic understanding of our business processes and system functionality
Builds partnerships and works collaboratively with others to meet shared objectives
Preferred Qualifications
Experience with Customer Relationship Management tools (LEAP / CRM)
Change management or project experience
Hold self and other accountable to meet commitments
Good planning skills
Curious and eager to learn and improve the status quo

Our Offer
We provide a fast-paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Company Benefits
Attractive salary
Performance-based bonus
Food vouchers
Health and dental full package insurance
Life and accident insurance
Additional paid study leave
Various shop and bank service discounts
Work-life balance
Multisport card
Hybrid working model
Award-winning office environment
Various social initiatives
Comfortable relaxation zones
Team building activities
Career Development
Collaborate with a global network of professionals
Professional growth in a dynamic environment
Technical and soft skills training
Outstanding career opportunities

Ready to grow with us?
Send us your CV and cover letter in English today!