Каргил България ЕООД

Operations Supervisor
Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. We combine 153 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers.

In 2014 we established the headquarters for our European shared business services center in Bulgaria. Our center – Cargill Business Services Sofia, who is rapidly growing, won the award for Shared Service Centre of the Year for both 2017 and 2018.


Position Summary

This position will be accountable for the execution of master data management processes (e.g. for customer, vendor, address book, material, and finance) within their CBS Center ensuring service levels are met while adhering to relevant data standards (e.g. enabling enterprise process strategies, functional or transactional requirements, and local regulatory/legal requirements). This position will work closely with Enterprise Data Steward(s) Business Process Outsourcers (BPOs), and other operations teams within CBS.
The Master Data Operations Supervisor position will have direct accountability for the various master data activities that are delivered from the CBS Center.
This position will be accountable for the Service Delivery of Master Data Creation, Maintenance and Deactivation on the Material, Vendor, Customer and Finance Master Data Objects and for the Service Delivery of the Vendor Independent Verification Operations.

Principal Accountabilities

Analyze and execute requests from the Business Units to perform master data creations, updates, deletions and vendor verification accurately while adhering to data standards and understanding the impact across the organization.
Provides day-to-day, first-level supervision for transactional tasks which support the compliance, planning and execution of Master Data Maintenance activities.
Ensure relevant and consistent data standards, as well as compliance with regulatory requirements are met in conjunction with the Enterprise Data Stewards.
Subject matter expertise in identified master data domains (e.g. customer, vendor, material, finance).
Supervises regulatory compliance procedures, audit activities, and follows the governance process for approvals.
Leads basic administrative support regarding the interpretation and delivery of policies, programs and processes.
Reviews Stakeholder Value definition and sets standards for quality on service delivery, making sure they are met.
Manage risk and controls related to Address Book compliance to Cargill policies (ex. Payment Control Policy).
Accountable for the execution of the Master data requests in JDE, SAP and other secondary systems such as NIS, SOVI, FTS, etc. in material, vendor, customer and Finance Master Data for countries in scope.
Act as an escalation point for Master Data Analysts, vendor verification analyst and Integration leads on complex scenarios
Completing the PCP Verification and PCP Approval roles for the BU´s in scope in the vendor verification domain, including the phone verification of data before its setup or maintenance in the system(s). Servicing requests for repetitive payment bank template setup, deletion, and modification.
Draws upon general process knowledge to educate staff on principles, theories and concepts, collects/consolidates data for team to assist them with determining appropriate information to support research and analysis.
Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
Servicing requests for information, including reporting, answering questions, checking data in the system, completing validations to ensure data integrity, among others.
Supervises the preparation of reports/materials using established procedures for use by process stakeholders.
Provides operational leadership to the design, implementation and maintenance of tools and resources.
Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities.
Drive continuous improvements in the master data management and vendor verification processes exploring people, process, and technologies solutions.
Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.
Participating in new process migrations that are led by the Project Integration Lead. Participating in audits, training, documenting procedures, etc.
Challenges the status quo with functional leadership and other stakeholders to explore new ways to analyze, measure, execute and ultimately bring increased value to the asset or process. Seek opportunities to gain process efficiencies.
Provides day-to-day, first-level supervision for process improvement tasks, and may contribute to the development of process strategies.
If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives.
Providing data maintenance support for projects. Providing support for CSSP, AP, etc. including month-end closing activities involving master data verification, setup or modification.
Collaborate with E2E services across Function/BU providing alignment on processes that rely on master data services
Build and maintain relationships with key business process outsourcers.
Supervises a team in the coordination of messages daily between internal and external stakeholders using multiple modes of communication (telephone, email, instant message) to ensure well-established processes are executed.
Ensures stakeholder support of changes to process steps, schedule or any issues. May resolve issues using general process knowledge.
Manages existing relationships/interactions with stakeholders and may become involved to resolve disputes and act as a liaison between stakeholders.
Approves the design and delivery of training/education sessions for stakeholders.
Responsible for resolution of incidents and issues using general process knowledge through interactions with stakeholders.
Manages and provides coaching to Business Service Operations staff.
Participates in selection and hiring of team members.
Provides input into the planning of future workforce needs for Business Service Operations.
Accountable for performance management, talent development, succession planning and engagement for staff.
Partners with other Business Service Operations supervisors locally to develop, manage, and engage talent.
Manages the budget for team.


Required Qualifications
Bachelor’s degree in IT, Accounting or Finance or equivalent in experience
Minimum 2+ years of Supervisory experience
Minimum 3+ years of IT or accounting/finance experience
Self-motivated with excellent analytical, problem-solving, and communication skills
Proven strong leadership skills; ability to influence across functions
Proven commitment to and strong track record in internal controls
Proven ability to manage multiple tasks and adapt to a changing environment
Able to perform well under pressure, establishing priorities to meet deadlines
Advocate for change and continuous improvement
Demonstrated success in business partnering initiatives
Ability to engage Centers of Expertise (e.g. Tax, CFR, Audit, HR, I/T) appropriately
Ability to work with a high degree of autonomy and as a member of a team.
Must have computer skills with proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Fluent in English – B2
Up to 10% travel
Preferred Qualifications
ERP experience, specifically Oracle Oneworld, World Enterprise ERP, or SAP
Project Management expertise
Internal Controls experience (COSO, CFR policies, TGRC policies
Proven experience with Unix and Microsoft server environments, database, and general networking fundamentals
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Населено място:
Гр. София
ул. Тодор Каблешков 71
Каргил България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
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