TECHNICAL SUPPORT /INTERNAL TEAM/- София

Gi Group is a leading international company that offers solutions for the development of the labor market. The group operates globally in the field of temporary and permanent employment, personnel selection, and a range of other consulting activities for human resources management.


For one of our clients, a leading multinational IT company with established traditions, we are looking for a motivated individual to join a team of 3-4 agents in the Internal IT department. In this role, you will work to support IT Infrastructure, Business Applications, IT Services, and resolve user IT issues. You will provide software/system/networking support via remote tools, diagnose infrastructure issues, and troubleshoot customer problems over the phone and via web collaboration. You will also perform information gathering, analytical troubleshooting, and problem research, and qualify hardware cases by diagnosing and recommending parts to fix issues, including the replacement of whole units.



Key Responsibilities:

Resolve standard 1st level end user queries and technical problems
Understand call-logging systems and handle basic software/hardware/systems and networking queries
Understand SLA’s and response time
Have advanced knowledge of working with MS 365 and MS Azure cloud technologies
Work on project testing and migration to new systems for end users


Requirements:

Knowledge of Windows 10/11, Microsoft Office suite, and other Microsoft applications
Advanced experience working with Microsoft 365/Microsoft Azure
Understanding of Network protocols
Knowledge of Microsoft Active Directory, password resetting, account unlocking, etc.
Demonstrates passion for IT and new technologies
Good communication skills
Able to work cooperatively in a team and independently
Flexible and committed
Awareness of the sensitivities of working with highly confidential information
Demonstrates a 'can-do' spirit that creates energy, ownership, and personal commitment to others

If you are interested in this opportunity, and you are ready to do the next step in your career development, please apply with your resume below.

Guaranteed confidentiality of all applications. Only shortlisted candidates will be contacted.

Gi Group is licensed by MLSP, license N 2348/18.09.2017, indefinite.