Cargotec Bulgaria

HR Specialist, HR Transactions (West Europe Advisor)
Cargotec is a leading provider of cargo and load handling solutions with the goal of becoming the leader in intelligent cargo handling. Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.

Purpose of the position
To deliver HR transaction services in line with customers’ needs and expectations.

Key Responsibilities

Execute standardised and scheduled processes to deliver HR data administration services in a consistent and efficient way
Process complex transactions and resolve complex enquiries, which are escalated to the Transaction team (payroll, time and attendance matters)
Ensure all documentation is up-to-date and accurate
Provide guidance and support to Contact team, prepare needed documentation and actively maintain communication with managers
Maintain good working relationships within the other process teams
Work with team leader to resolve issues
Adopt a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures
Demonstrate a function knowledge of local HR policies and processes to effectively respond to customer queries
Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies
Support Solution Owners and Process Owners in continuous improvement and implementation of programs, policies, and procedures of the CBS
Own and manage any changes to process documentation
Ensure customers are satisfied to maintain a positive brand image for the CBS
Train and support colleagues in activities within own area of speciality
What you’ll need to succeed:
Minimum bachelor degree in HR or business
1 - 3 year experience in HR domain and BPO
Experience with simple to complex query handling
Strong customer service focus and interpersonal skills
Strong analytical, problem solving and organisational skills
Ability to work under pressure to strict deadlines
Knowledge about RPA, ERP/Cloud solutions
Full professional proficiency of written and oral English required
Demonstrate comfort in adapting to different ways of working across cultures and organisational hierarchies - in and outside of HR
Working together with:
Local HR Advisors and HR Specialised Services for escalated queries
the entire H2R area (Service Delivery Director, Team Managers and other Team Members)
Customers of the CBS
Other stakeholders across the Global Company
You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation.
We provide you with opportunities for training and development of your technical (SAP, Hyperion, etc.) and professional capabilities.
You will work together with great and friendly colleagues from various backgrounds inspired by shared, ambitious goals in an atmosphere of trust and support.

In addition we also offer:
Attractive compensation package;
Healthy work environment - company sponsored medical insurance program;
Food vouchers 80 BGN;
Work-life balance – 25 days paid vacation, company events;
Transportation allowance 60 BGN;
Performance-based bonuses;
Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.
Interested to join?

If you are interested, please submit your CV.

Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Човешки ресурси
Населено място:
Гр. София
София, Бул. Витоша 89Б, Милениум Център, етаж 8
Cargotec Bulgaria
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Cargotec Bulgaria може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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