German-speaking Chat Customer Service and Sales specialist – No Calls- София

We are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages. At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Join our growing Telecom program!
We offer you to join our exceptional team of Coordinator Customer Inquiries with German (only written communication) for our program for a world leading Telecommunications provider, #1 brand in Germany and Europe. The role requires work from our office in Sofia.

Your TASKS
Handle incoming customer inquiries for a leading European telecom provider, #1 brand in Germany and Europe
Processing of Internet, phone, TV customer concerns via chat
Focus on selling additional services and products to existing customers after solving their queries
Providing efficient, complete, and friendly answers
About YOU
Excellent command of written German language (B2-C1)
Organizational and prioritization skills
Desire to help customers and contribute to the team's success
Analytical mindset and strong problem-solving skills
Eager to learn, self-motivated, and goal oriented
MORE reasons to join our team:
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized in the office for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and team buildings
Exposure to global business knowhow
Available parking space, regulated by company policy