Обява
Sutherland

Operations Manager – Technical and Customer Service Delivery- София
Описание
NOW HIRING

Operations Manager – Technical and Customer Service Delivery

Are you ready to take your career to the next level?
Looking to make a change TODAY?

We want to meet YOU!


The role of Operations Manager requires a sound balance of solving for client customers, the client, program financials, and employees. Under the AM umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement. Team member will interact with a variety of customers including front line consultants, Team Managers, Account Managers, SGS senior leaders, and the client.



ABOUT THE ROLE
Coordinate and communicate Contractual metrics and key deliverables with all Account managers in each location;
Plan workforce for each location based on the locked forecast and look-ahead;
Coordinate all conversations and deliverables with the client;
Hold weekly meetings with the silent stakeholders to discuss deliverables and action plans;
Share best practices and learning from different locations to benefit others;
Work on continual improvement projects for all locations;
Streamline processes between the locations to ensure EMEA operates as a unit;
Keep internal stakeholders updated on all happenings in the EMEA project


ABOUT YOU
Similar experience in a leadership role is a mandatory such as operations manager or service delivery manager, etc.
University degree;
Very good knowledge of English and a second West European language (French, Spanish, Italian, Portuguese, German, Dutch, Danish, Swedish, Norwegian, Finnish, Czech, Polish, Turkish etc.);
Excellent communication and leadership skills;
Willingness or skills for a customer-oriented job;
Precision, loyalty, organization.


WE WILL GIVE YOU
Competitive salary and salary increases upon reached milestones
Attractive performance incentives
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift ∙ Vouchers; Transportation Allowance
Half-yearly Team Building Activities
Unique Training & Development Opportunities
Monthly/Quarterly Rewards & Recognition Programs
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Административен персонал

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
8.Ноември.2018
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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