Обява
Телетек Европа ЕООД

Prior Approval Technical Service Representative with German or French or Italian or Spanish- София
Описание
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Prior Approval Technical Service Representative with German/French/Italian or Spanish with TTEC in Sofia, BG.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.


About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


As a TTEC Customer Experience Champion, You’ll Enjoy:

Extensive training programs;
Environment that stimulates achievement and excellent customer service;
Competitive remuneration package;
Access top notch business best practices;
Work in a challenging and pleasant business environment.

What You’ll be Doing:

As a Brand Ambassador, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.


On a typical day, you’ll do:
Receive inbound contacts (calls and web) from car dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes;
Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner;
Receive inbound calls from contract holders to verify contract coverage or review claim participation issues;
Verify cause of failure is covered under the service contract through the use of probing questions;
Identify when a requested repair is covered under another warranty, service contract, improper previous repair or pre-existing condition;
Utilize web based automotive technical information to verify repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

Fluent level of written and verbal communication in German or French or Italian or Spanish;
Good level of written and verbal communication in English;
Minimum 1 year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and car repair role or equivalent training;
Basic automotive technical aptitude required;
Minimum 2-3 years of customer service experience;
Excellent negotiation skills and consultative approach.

Interested? Apply Today!

Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email and text for instructions.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Click on the Apply Online button to let us know about you.

Please send your CV in English.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Категория:
Консултантски услуги
Контакт център (call centers)
Държава:
България
Населено място:
Гр. София
Адрес:
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Дата:
26.Април.2021
Организация:
Телетек Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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