Call Centre Agent with German, Czech, Slovak, Hebrew or Dutch and English - Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company operating in the BPO field. We are on
lookout for motivated, bright and customer-oriented individuals for the role of Call Centre
Agent with German, Czech, Slovak, Hebrew or Dutch and English - Fully Remote.

Essential Duties and Responsibilities:
* Responding to various customer requests via email, phone and chat;
* Investigating customers’ issues, offering solutions and guiding customers through the issue
solving process;
* Offering info and advice to customers relating to company’s products and services;
* Keeping accurate and up-to-date records of every interaction with customers;
* Providing a professional and pleasant experience and ensuring customers’ satisfaction;
* Working in tandem with other colleagues, assisting and offering advice when needed.

Requirements:
* Great spoken and written German, Czech, Slovak, Hebrew or Dutch and English skills;
* Good PC user skillset and an affinity for technology;
* Previous experience in a customer support environment is a plus;
* Customer-focused, motivated and a team-player;
* Adaptable and capable, able to work in a dynamic environment;
* Able to be organized and manage time efficiently .

Our client offers:
* Attractive salary and social benefits (additional health insurance, gift vouchers, sport card
discounts…);
* Available shifts and prat-time option, after the training;
* Fully remote job;
* Initial training and access to company’s internal training and development programs;
* Opportunity to build and grow a long-lasting professional career;
* Supportive, stimulating and exciting work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCAGCSHDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).