Client Support Specialist with German

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners – an international outsourcing company, for an ambitious candidate to join their customer support department.


Client Support Specialist with German and English


Your responsibilities:

· Always be available to serve our clients; always reflect and uphold the company's ideals;

· Answer customer/client calls fluently while following agreed-upon service levels and providing the highest quality of service feasible while keeping to agreed-upon policy and procedure;

· Respond to written messages received via online channels like email, live chat, and social media according to agreed-upon service levels, policy, and procedure;

· Handle Level 1 customer complaints in compliance with company and regulatory processes, ensuring that customers are treated with respect, fairness, and integrity and that their needs are met within agreed-upon timelines.



Your profile:

· Fluency in German and excellent verbal and written communication abilities;

· Minimum English B2

· Customer-centric — thrives on assisting and solving problems for customers;

· Self-assured, self-motivated, and disciplined, with a desire to work independently;

· Computer savvy, with the ability to multitask using a number of tools meant to assist you with clients over the phone or through non-voice means;

· Excellent team player with a can-do attitude and an optimistic outlook.




If you believe you are the perfect candidate, send your CV in English!
APPLY NOW!



Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, colour, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed, and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033/20.04.2016 for Human Resources Services.