Луфтханза Техник София

Operational Customer Management Specialist
Lufthansa Technik is the world’s leading provider for maintenance, repair and overhaul (MRO) of aircraft, components and engines. Lufthansa Technik Sofia performs heavy maintenance checks on the Airbus A320 family and Boeing B737 and also Global Center for supplying state of the art solutions in Material and Purchasing. The company is situated at Sofia airport and operates since October 2008.

LTSF, as a provider for purchasing activities within the whole Lufthansa Technik AG group, is extending the purchasing activities of Lufthansa Service Center Sofia department and therefore looking for Operational Customer Management Specialist (OCM).

The OCM role includes:

• Analyze, monitor and assess contracted repair service performance along the entire supply chain with reference to internal customer requirements.
• Prepare, aggregate and review reports, evaluations, analysis as well as share with management for decision making.
• Takes part in telephone/video conferences led by Lufthansa Technik Customer service on an as needed basis to discuss current performance and future development.
• Identify process and structural performance issues and take measures for process optimization in compliance with operational purchasing.
• Focal point of escalation for internal customers of contracted repair service and direct interface to other internal parties.
• Building a live bond between the operational purchasing and the internal customer, achieving transparency and meeting requirements.
• Take part in continuous development and optimization of purchasing activities as well as business operations referring to the scope of service.
• Provide input and initiate supply chain and process changes, fostering new business opportunities and cost reduction within a changing market environment.
• Takes responsibility for leading other projects and tasks.
• Builds internal awareness and advocacy about customers’ needs.
• Ensure proactive approach and customer care attitude towards serving a need.
• Manage a workflow set as per defined criteria and KPIs.
• Gives priority to customer requests based on criticality.
• Acts as an order manager for urgent and critical customer requests.
• Assists in the strategic and operational realization of further capabilities build up at the LSCS. including coordination with the contracting LHT departments.
• Handles special tasks related to the team and service.
• Other duties as assigned or required.

To be successful with the role you need to obtain:

• University degree with a focus on business administration, economics, international business or business engineering.
• Minimum 3 years professional experience in international business environment.
• Minimum 2 years professional experience in purchasing or customer service environment.
• Distinct knowledge of business administration processes, supply chain management and customer service.
• Distinct analytical and conceptual thinking, ability to manage complexity.
• High level of customer orientation and sound business acumen.
• Proactivity, creativity and high engagement.
• Ability to balance between customer needs and pressure to suppliers.
• Excellent organizational, intercultural and communication skills .Experience in leading contract negotiation is an advantage.
• Ability to present and transfer complex topics in a precise, clear and structured way.
• Resilience to stress and high workload, advanced conflict management skills.
• Ability to generate new ideas and identify potential for improvement within its own working area
• Adaptability and ability to work in team and flexible environment.
• Excellent language skills in English (both written and spoken).German language is an advantage.
• Expert Skills with Microsoft products and experience with ERP System (SAP preferable).
• Willingness for continuing trainings.
• Willingness and readiness to conduct business travels abroad and adjust working hours in regard to business needs.
• Availability to comply with the specific working time requirements to cover different time zones due to customer and supplier needs.

The offer best suits you…
If you enjoy working in a fast paced, team focused and friendly environment with plenty of opportunities for personal and professional development.

We are looking forward to receiving your resume in English (Ref. No: OCM)!

We highly appreciate your interest in our company and we can guarantee that each application will be considered with strict attention and confidentiality but only those selected for interview will be contacted.

Accept the challenge to join us!
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Консултантски услуги
Контакт център (call centers)
Населено място:
Гр. София
София, Летище София Терминал 1, Хангар 3, етаж 3
Луфтханза Техник София
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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