Application Technical Support Engineer with French/German and English
Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom.
Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1600 employees in four different sites, two in Sofia, one in Burgas and one in Varna which was opened in 2016. Our team of professionals provides technical support and customer service in more than 16 European languages.
Description of the Role
We are looking for technical savvy to join one of our teams and start providing technical support for one of the quick growing software as a service companies.
You will be responsible for troubleshooting problems in the field of software functionality, application server setup, database management, data analysis, operating system configuration, installation, migration and upgrades of an e-learning product.
- Manage resolution of complex application issues for a distinct set of clients and also build high level of client trust
- Analyze customer problems to find the best technical solutions
- Takes part in implementation activities when needed
- Analyze trends associated with the assigned customer base and report potential areas of risk or reward
- Able to prioritize tasks and to involve other teams when needed by following the escalation procedures
- Responsible also to document all cases and resolutions in order to create good knowledge base
- Very good command of English and French or German language
- Technical, customer support, experience with enterprise software applications
- Knowledge of Administration in at least one Server architecture (Windows, Linux, Solaris)
- Knowledge of database administration principles in Oracle, Sqlserver,PostgreSQL including troubleshooting, configuration and tuning
- Understanding of Internet application technologies including HTML, XML, networking, firewalls, web server configurations and security
- Working knowledge of Java is preferred
- Attention to detail in handling and tracking technical issues
- Team player with ability to prioritize
Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, - Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities
If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.
Изисквания към кандидата
Образование: , Профил: Профил
Английски език, Немски език, Френски език
С професионален опит от 1 - 3г.
Пълен работен ден
Срок на заетост:
Ниво в йерархията:
Контакт център (call centers)
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Sutherland Global Services
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.