Non-Voice Representative with Turkish or German and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a globally present company offering high-quality services in the
customer experience field. We are searching for organized, responsible and determined
team-players for the role of Non-Voice Representative with Turkish or German and English.

Essential Duties and Responsibilities:
* Maintaining the knowledge of Community and Safety Policy guidelines;
* Dealing with tasks related to user safety and enforcing Safe and Fair Play Policy;
* Responding to users regularly and handling Rrust & Safety related support tickets;
* Reporting issues and observed market patterns to the supervisors in Trust & Safety team;
* Working with Trust & Safety supervisors on escalations and in-game security incidents;
* Teaming-up with superiors in Trust & Safety and ensuring a high-quality service.

Requirements:
* Proficiency in Turkish or German and good English skillset;
* Organized and responsible, able to meet deadlines;
* Team-oriented and driven to contribute towards reaching collective targets and goals;
* Determined to provide excellent support and meet company standards;
* Ready to learn, improve personal performance and show results.

Our client offers:
* Tempting social benefits and a chance to build a long-term career;
* Attractive salary and performance-based bonuses;
* Full time employment with no phone calls;
* Working time organized in day shifts;
* Supportive and friendly work atmosphere;
* Training during first 6 weeks and various learning opportunities down the line.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_NVRTGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).