Adecco Bulgaria

Voice and Video Consultant
Our trusted client The Coca Cola Company is about to launch a new IT Development and Delivery Center based in Sofia. The team will develop across a wide spectrum of IT disciplines, including Infrastructure, Cloud, Information Security, Robotics, SAP and Business Intelligence. They are building a great team of technologists who will drive the digitization of their enterprise.

Currently, we are supporting their search for a Voice and Video Consultant:

Position Overview:

The Voice and Video Consultant will serve as a Subject Matter Expert for the Voice and Video environments. The successful candidate will have deep technical knowledge in voice and video products such as BlueJeans cloud conferencing, call center technologies including but not limited to Genesis, cloud based PBX services, Microsoft Skype for Business, and certified partner components such as Session Boarder Controller, gateway infrastructure components, and other client based voice technologies, as well as video conference room technologies. This position lead discussions and technical reviews of customer and company requirements. Translates requirements into solutions in the voice and video space. Mentors junior team members and seeks to engage broader Global IT community to build solutions that align with Global IT Strategies and objectives. Creates training materials for end users and other support staff including Help Desk and Client Operations teams.

Function Related Activities/Key Responsibilities:

• Provide oversight in diagnosing and resolving telecom and video infrastructure and network issues.
• Manage or participate in cross-functional teams to promote technology strategies, analyze products, conduct pilots and implement new solutions.
• Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and prioritizing the requirements to gain understanding of the business needs.
• Manage a project against a plan and objectives to ensure commitments are met by monitoring, assessing, and resolving variances in budget, timing or quality of work.
• Promote and monitor compliance of solution development activities with audit and information risk policies.
• Manage risks, assessing gaps/opportunities, and implementing action plans to mitigate risks, when applicable.
• Analyze project financials and trends to identify opportunities, escalating issues and variances to budget where necessary.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.
• Consult with business and IT projects to gather requirements and translate those requirements into Voice and Video solutions. Provide estimates and/or designs to project teams. Lead any necessary integrations or builds for projects.
• Manage vendor relationships
• Develop and consult on operational processes to support the voice and video computing environment. This would include Incident Management, Change Management, Problem Management, and life cycle planning.
• Create documentation for Operations, Help Desk, and Region IT personnel. Create training materials for End Users
• 3rd level support
• Mentor junior team members and Region IT personnel. Elevate skill sets to facilitate ‘shift left’ of work.

Education Requirements: Bachelor's Degree in a Computer Science, Telecommunications or related discipline.

Related Work Experience:

Minimum 5-7 years of work experience in technology

The successful candidate will demonstrate experience in the following:
• Pursuing Innovation. - Applied in identification of opportunities - Implementation of strategies and platforms.
• Exerting Personal Influence - Applied in negotiations – Interactions - Work in a matrix context - Ability to work in networks, developing mutual trust relationships - Being a team player, sharing ideas and working interdependently - Facing conflict personally, managing dilemmas and differences with transparency and integrity.
• Enhancing and Sustaining Performance of Others. - Applied in coaching and developing capabilities in team/peers.
• Communicating Effectively. - Communication for commitment - Building and sustaining a position. Getting support of others. –Negotiation - Empathy and ability to listen and understand other’s points of view.
• Building Value Based Relationships. - Applied in dual process with other IT Leads – Interactions with Service Leads and Senior Management.

Functional Skills:

• Must have practical experience in as many as possible of the following. Certification(s) are a plus:
o Voice and video design, implementation, integration, and support.
o SaaS voice and video providers including Microsoft Skype for Business, BlueJeans, and Genesis.
o Familiarity with data privacy requirements
o Scripting technologies including, but not limited to, PowerShell.
o Call Center technologies and integration
o Report development for voice and video products and environments including exploiting APIs for data extraction.
o Project Management
o Problem Management
o Vendor Management

Growth Behaviors:

• GROWTH MINDSET: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• SMART RISK: Makes bold decisions/recommendations
• EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• PERFORMANCE DRIVEN & ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
• FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behaviors:

• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)

• COLLABORATE WITH SYSTEM, CUSTOMERS, and OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
• ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders
• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
• DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential

If you find yourself in the description feel free to send us your CV today! You have three options below.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1814 from 08.12.2014

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Средно управленско ниво

ИТ и Компютърни специалисти
Софтуер/ Разработка и поддръжка
Населено място:
Гр. София
Adecco Bulgaria
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за Adecco Bulgaria може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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