Critical Incident Manager
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 35,000 full-time employees in over 60 countries and territories around the world. We believe that a better working environment contributes to a better life. So our expert consultants take time to match your skills and personality to the right company, ensuring the best fit for you.

For one of our clients, we are looking for a Critical Incident Manager. This professional needs to ensure fast restoration of all contractually agreed critical incidents and to provide effective communication and coordination between the technical teams, Delivery Management and Customer management. The primary focus of the Critical Incident Manager is to drive restoration of critical incidents having direct impact on client’s business, to lead and ensure ownership, communication, progress to completion.

Job specifics:

- Manages escalated and top priority incidents up to and including resolution;
- Escalates problematic incidents to the EMEA Crisis Management team whilst continuing to support to resolution;
- Maintains the appropriate level of authority within the client and the organizations to ensure the success of the incident resolution;
- Leads the internal and external communication of the incident;
- Is involved in the incident review phase (Post Incident and Root Cause reviews);
- Sponsors the continual development and socialization of Situation Management Process of critical incidents across EMEA;
- Liaises with Critical Incident Manager counterparts across other Regions and proactively remain cognizant of industry trends to develop and promote best practice.


- 3+ years of relevant experience;
- Bachelor’s degree in Business, Computer Science, Engineering or related field or equivalent work experience;
- Optional Master’s degree in related field;
- Customer Service experience;
- General Project Management understanding;
- ITIL certification is considered an advantage;
- Fluency in English.

Our offer:

- 24/7 rotation shifts(the night shifts are home office based);
- Excellent working conditions;
- Competitive salary package;
- Opportunities for development.

If you find our proposal interesting and you meet the above requirements, please, send Your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment N=1814/ 08.12.2014.
Изисквания към кандидата
Образование: , Профил: Профил

Езикови познания:
Английски език

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Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка
Населено място:
Гр. София
Adecco Bulgaria
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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