Technical Support Specialist
Secure Group is an international software company with a product line of secure devices, applications, and communication management solutions. Yes, we develop and sell products and solutions for end-to-end encrypted mobile communication.
Our commercial headquarters is in Montreal, Canada, while our main R&D center, Secure Group Lab, is in Sofia, Bulgaria. Moreover, we boast a partner network that spans across five continents.
What drives our development process and business is the ambition to create and deliver solutions for mobile communication that guarantee people’s privacy. All of our work is custom and done in-house.
We're now hiring a Technical Support Specialist to work at our R&D center in Sofia, Bulgaria.
In this position, you’ll have the following duties:
•First point of technical troubleshooting
•Onsite engineer dispatch and parts dispatch
•Health check and move-add-change (MAC)
•Accept Service Requests
•Assessment of the incident upon SR receipt
•Analysis (Traces/Logs from customer/field)
•Technical troubleshooting and provide resolution
•Remote problem debugging and isolation (e.g. configuration issues, enhancements, defects, information, etc.)
•Co-ordinate/ collect required logs for debugging
•Provide updates to customers via phone or email
In order to successfully fulfil this position, you need to fit the following profile:
•Skills in providing an exceptional customer experience
•Excellent written and verbal English
•Good communication skills
•Skill in verbal and written communication to analyze, interpret and address customer needs.
•Basic knowledge of computer operating systems and PC applications.
•Ability to work in a time critical environment.
•Ability to be flexible and quickly adapt to changing business needs and processes.
•Ability to employ patience and self-control in handling irate customers.
•Ability and willingness to provide pre-sales, sales, or post-sales support.
•High school diploma with a minimum of 1 year related experience.
•Excellent working environment
•Spacious modern office space with entertainment and relaxation areas
•We invest in your education - company paid training courses
•Extra days off
•Company-sponsored SportPass cards for various sports activities
•Private health insurance
• Relocation assistance
If you think we are a good match, send us your CV in English now!
Изисквания към кандидата
Образование: , Профил: Профил
С професионален опит от 1 - 3г.
Пълен работен ден
Срок на заетост:
Ниво в йерархията:
Експертен персонал без ръководни функции
ИТ и Компютърни специалисти
130 Simeonovsko Shosse Blvd., Sofia 1700, Bulgaria
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.