Customer Quality Manager

We are looking for a Customer Quality Manager.

Activities:

Act as the first technical contact for the customer;
Make and send the first answer up to D3 within the specified lead time;
Manage tasks and priorities of the failure analysis team;
Interact with and support company departments to implement relevant, consistent, effective, and efficient corrective and preventive actions;
Create and update documentation and procedures regarding customer quality management;
Prepare reporting regarding customer returns and satisfaction activities;
Improve all tools and knowledge needed to have the right expertise level;
Participate in continuous improvement programs;

Skills and Professional Background:

Education level in Electronics and related work experience;
Understanding of mechanical issues;
Knowledge of problem-solving and reporting tools (i.e. 8D report, PPM);
Excellent understanding of the return management process and failure analysis;
Customer satisfaction & diplomacy;
Critical thinking and continuous improvement mindset;

As we value our employees we offer:

Opportunity to be an essential part of a dynamic, successful, and continuously growing international company;
Paid holiday days - 25 days;
International knowledge transfer opportunities in other company locations;
Friendly and open environment;
Competitive salary & Bonus system;
Flexible working time;
Additional health insurance + Dental & Optical care, Hospital & Pregnancy care;
Multisport card;
Food vouchers & Transport Allowance;
Referral program;
Career growth and development – internal and external training;
Free unlimited access to LinkedIn Learning Platform;