Process Governance & Improvement Expert, Sofia

General duties:
Develop and implement process governance frameworks to ensure compliance, transparency, and accountability.
Collaborate with cross-functional teams to establish and document standardized processes and procedures.
Support all divisions of the bank in creating and maintaining their process related documentation.
Maintain the process catalogue of the bank.
Conduct regular reviews to monitor adherence to established processes and identify opportunities for refinement.
Requirements:
Process Governance:

Develop and implement process governance frameworks to ensure compliance, transparency, and accountability.
Collaborate with cross-functional teams to establish and document standardized processes and procedures.
Support all divisions of the bank in creating and maintaining their process related documentation.
Maintain the process catalogue of the bank.
Conduct regular reviews to monitor adherence to established processes and identify opportunities for refinement.


Process Improvement:

Analyze existing processes to identify inefficiencies and bottlenecks.
Lead process improvement initiatives, utilizing methodologies such as Six Sigma or Lean, to optimize workflows and enhance overall performance.
Collaborate with teams to gather input, feedback, and insights to drive continuous improvement efforts.
Facilitate communication between departments to ensure a cohesive approach to process governance and improvement.


Data Analysis and Reporting:

Define process metrics and KPIs for the processes in the bank.
Utilize data analytics tools to gather and analyze performance metrics.
Generate regular reports on process performance, highlighting key areas for improvement and success stories.
Define utilization models based on process catalogue and regularly report the performance.

DSK Bank offers:
Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
Food vouchers in the amount of 200 BGN per month;
25 paid holiday leave;
Additional Health Insurance;
Favorable conditions for housing and mortgage lending, as well as for bank products and services;
Preferences for bank products and services;
Annual bonus scheme depending on the achieved results;
Preferential conditions for Multisport / CoolFit card;
Great location – in the heart of Sofia’s city center;
Discounts in various companies;
Professional trainings for specific knowledge and skills (Data Academy, Leadership Academy, IT Academy etc);
Refer a Friend Bonus.

Documents for application:
CV