OTC Team Leader (German Speaker)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a globally present company known for their goods and many satisfied
clients. We are on a lookout for driven, experienced and skilled individuals for the role of
OTC Team Leader (German Speaker).

Essential Duties and Responsibilities:
* Handling escalated calls, coaching the team, and conducting training sessions;
* Leading a team of analysts and experts;
* Serving as the main expert for the team and offering guidance;
* Ensuring that the team meets deadlines and maintains quality standards;
* Addressing any performance issues within the team, identifying and implementing process
improvements;
* Creating and managing performance reports.

Requirements:
* Fluency in German and English;
* Previous people management experience is required;
* Experience in areas such as Order Management or Billing;
* Great communication and problem-solving skills;
* Drive to meet and exceed set goals and provide a high-quality service.

Our client offers:
* Competitive remuneration, bonuses and health insurance;
* Full-time employment, paid days off , plus additional leave days;
* Professional qualifications support and food vouchers;
* Career growth opportunities;
* Employee assistance and wellbeing programs.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number MA_OTLGS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).