Customer Experience Specialist with German- дистанционно

TTEC highly values your bilingual skills, so we invite you to join our team.

Here at TTEC we lead our lives reaching for the amazing. We are innovators who make fascinating things possible. We spark creativity and never accept “can’t.”

We have an excellent opportunity for you to deliver outsourced support services to our client - top-selling e-learning platform and app, accessible in multiple languages.

About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

We offer:
Extensive training programs;
Entirely remote work from the comfort of your home;
Regular working hours so you can balance your passions with your schedule;
Attractive salary to live your best life;
Additional health insurance and reimbursement for medical and dental services;
Environment that stimulates achievement and excellent customer service;
Access top notch business best practices;
Work in a challenging and pleasant business environment.
Your responsibilities will be related with:
Analyzing and solving all clients' queries received via phone, chat and email;
Offering product or service information, pricing details, and guidance on usage or features;
Striving to leave customers satisfied with the service received and the outcome of their interactions.
Ensuring users to have a smooth and positive learning experience.

We're in search of innovators who embody the following:
Fluency in German and English;
Excellent communication skills;
Good computer literacy;
Well organized with an attention to detail with a positive and enthusiastic attitude;
Previous customer service experience will be an advantage.

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.
Please send us your CV in English.