Обява
Си 3 ай Европа ЕООД

Medical Information Specialist with English
Описание
THE EXPERIENCE MATTERS

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, we are now looking to recruit a Medical Information Specialist.

The Medical Information Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints.

Responsibilities:
• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
• Resolves customer questions and concerns.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.

Job requirements:
• Fluency in English
• Bachelor’s degree in natural sciences (preferably Biology or Chemistry)
• Excellent interpersonal and communications skills
• Willingness to learn and obtain new skills and competencies
• Availability to work on shifts (including night and weekend shifts)
• Knowledge of MS Office, Windows and Internet applications

What we offer:
• Professional on-boarding and on-going trainings
• Opportunity to build a career within a leading US Company
• Competitive salary and performance bonuses
• Social benefits package
• Vibrant environment

Are you willing to build up your career with us? - We’ll be happy to receive your cover letter and resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Категория:
Здравеопазване
Фармация
Медицина
Държава:
България
Населено място:
Гр. София
Адрес:
ж.к. Бизнес парк София, Сграда 7 , вх. Б, ет. 1, София 1766
Дата:
16.Ноември.2017
Организация:
Си 3 ай Европа ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Си 3 ай Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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