Customer Support Specialist - Online Casino & Betting

[Оur client is a young and ambitious company in the online casino and betting space, focused on creating a cutting-edge and immersive user experience. With a strong commitment to technological excellence, regulatory integrity, and customer-centric solutions, they are building a solid foundation to become a key player in the market.]
We are looking for an experienced Customer Support Specialist to join our team. Reporting to the Customer Support Manager/Team Lead, the Customer Support Specialist will ill handle client inquiries via chat, phone, and email, resolve account and transaction issues, ensure excellent customer satisfaction, collaborate with internal teams, and contribute to improving support processes.

Key Responsibilities:
• Respond to client inquiries through chat, phone, email, and internal messaging.
• Resolve issues related to deposits, withdrawals, bonuses, verifications, and other client requests.
• Maintain high levels of client satisfaction by providing accurate and timely information.
• Support Risk, KYC, and CRM teams with client information and documentation as needed.
• Report problems and suggest process improvements to Team Leads or the Customer Support Manager/ Customer Support Team Lead.
• Monitor and escalate recurring client issues to management to improve processes.
• Assist in maintaining and updating client documentation and knowledge base resources.

Requirements:
• Secondary or higher education – advantage is: Economics, IT, Linguistics, or related fields.
• 1–2 years of customer support experience preferred.
• Excellent communication and organizational skills.
• Proficient in English (written and spoken); additional languages are a plus.
• Experience with computers, CRM systems, and office applications.
• Ability to work in shifts, including nights.
• Discretion and integrity when handling sensitive information.
• Ability to perform under pressure in a dynamic environment.

[What’s Offered:
• Key client-facing role in a fast-growing online casino and betting company.
• Opportunity to provide excellent customer support and contribute to process improvements.

• Competitive remuneration package.
• Additional health insurance, food vouchers, and sports card.
• Standard full-time working hours, based in Sofia.
This is a unique opportunity to play a pivotal role in a growing company within the iGaming industry — don’t miss your chance to be part of their success story.]