Commercial Operations Supervisor
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Commercial Operations Supervisor

As a Commercial Operations Supervisor, you will achieve this through leading a team, continuously coaching and developing them to achieve excellent results. You will be responsible for all team and people management activities as well as embedding change and delivering improvements within your department and wider.

Daily management of the team which includes regular 1-2-1’s, coaching sessions, monitoring of absence in accordance with the attendance policy, identifying poor performance and working with the individual to improve this
Regular monitoring of requests to ensure we are working to our SLA’s and prioritising tasks accordingly
Planning resource throughout the month to ensure we are working to our monthly and year end deadlines
Ensure staff are motivated, communicated to and engaged with the values of the Commercial Operations team
Ensure all audit and compliance requirements are adhered to
Drive high accuracy levels through regular QC checks and coaching sessions
Working together with key stakeholders to work through any issues and feedback
Liaising with colleagues in Sales team, Service and Billing team and other stakeholders around Experian
Flexibility around busy periods at month end
Comply with company rules and procedures and stay informed about their updates

Great verbal and writing communication skills:
Experience of providing feedback to colleagues
Excellent evidence of leading a large group or team:
Advanced stakeholder management skills
Strong resource management skills:
Ability to support change
Excellent organisational and collaboration skills
Detail oriented and problem-solving abilities
Good time management skills and a multi-tasker
Thorough understanding of compliance and legislative responsibilities
Able to work under pressure
Team player
Able to deliver results
Prior Experience with SaaS & 'Salesforce.com' platform
Excellent written and spoken English
Experience of leading a team and working within a Business Operations environment is desired.
Experience of managing a team, 1-2-1’s & coaching
Experience of managing team SLA’s
Experience of producing process maps/procedure documents for training purposes
The health and wellbeing of our people is a top priority.

That’s why if you join us we will provide you with the benefits which fit your needs through all the stages of your life.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Консултантски услуги
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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