Обява
Sutherland

Operations Manager- Бургас
Описание
Overview

Position requires a sound balance of solving for client customers, the client, program financials, and employees. Under the AM umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement. Team member will interact with a variety of customers including front line consultants, Team Managers, Account Managers, SGS senior leaders, and the client.


Responsibilities

• Coordinate and communicate Contractual metrics and key deliverables with all Account managers in each location;
• Ensure contractual metrics are met;
• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location;
• Plan workforce for each location based on the locked forecast and look-ahead;
• Coordinate all conversations and deliverables with the client;
• Hold weekly meetings with the stakeholders in each location to discuss action plans and the status updates;
• Hold weekly meetings with the silent stakeholders to discuss deliverables and action plans;
• Share best practices and learning from different locations to benefit others;
• Work on continual improvement projects for all locations;
• Streamline processes between the locations to ensure EMEA operates as a unit;
• Keep internal stakeholders updated on all happenings in the EMEA project

Qualifications

• Similar experience in a leadership role is a mandatory such as operations manager or service delivery manager..etc
• University degree;
• Very good knowledge of English and a second West European language (French, Spanish, Italian, Portuguese, German, Dutch, Danish, Swedish, Norwegian, Finnish, Czech, Polish, Turkish etc.);
• Excellent communication and leadership skills;
• Willingness or skills for a customer-oriented job;
• Precision, loyalty, organization.

LIFE @SUTHERLAND:

We offer competitive salary
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
Rewards and recognition programs
Internal trainings following the leading global standards
Career development opportunities in a big international company
Great office location
Team Building activities, Charity events and initiatives and many other company events.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Служители

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. Бургас
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
20.Юни.2019
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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