E-Commerce Advisor with Portuguese for Timberland; Vans; TheNorthFace; Eastpack; Kipling; Napapijri

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!

VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

The Customer Advisor is required to:
Be proficient (verbal & written) in Portuguese and English
Be able to represent our clients’ brands and deliver outstanding customer service with clarity, passion, and enthusiasm
Be flexible to meet the changing needs and varying deadlines of our business
Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.
Hold a High-school or University degree
Possess excellent computer literacy
Have previous experience in a customer service environment, preferably telephone-based.
Main responsibilities:
Communicating with customers by telephone, email, and online to provide outstanding service
Building a rapport with customers to help them with enquiries, including order taking, product information, tracking deliveries, returns, sizing, and quality queries
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes to improve sales, brand loyalty, and the customer service and experience
Updating our systems with information and helping marketing, retail, and other teams to further improve customer service and satisfaction.
What can you expect from us:
Full-time role
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.