Partner Business Support Specialist with French Canadian and English

The Bridge develops manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.

We are looking for a Partner Business Support Specialist to join our team of bright and forward-thinking specialists

So, what’s the role all about?
Answering queries by clarifying the customer's requests via phone, email and ticketing system;
Providing support to the Client’s Customer related to the Distributors and Partner Programs;
Understanding and applying Business Controls, data privacy and security regulations;
Providing accurate information and following up to ensure resolution
Ensuring through teamwork that all SLAs and KPIs are met consistently.
Focusing on customer expectations and satisfaction
Collaborating with other teams to provide high-quality support

You are good fit for the role if you:
Are fluent in Canadian French and English
Have experience in a phone based or customer facing role
Are customer service oriented
Have excellent communication skills
Are experienced in MS Office
Have analytical and problem-solving skills
Experience with MS Excel will be considered as a strong advantage

What can you expect from us:
Flexible working hours including late and night shifts
Hybrid model of working
Comprehensive initial training and onboarding at the office
Competitive salary with performance-based bonuses
Comprehensive initial training and onboarding
Certification program accepted worldwide
Professional Development and Career Navigation programs to map out the steps in your development
Health and Wellbeing initiatives
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)