Junior Workforce Management Advisor, Lebara project
Junior Workforce Management Advisor, Lebara project
It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Junior WFM Advisor will be responsible for creating schedules to support the forecasted volumes and for monitoring intra-day work volume (calls and work time) to ensures that customer goals met, by staffing to forecast by line of business to meet operational staffing requirements across two sites.

This role will interface with Team Leaders and Operations Managers, as appropriate and communicates with other functional departments when outages/equipment failures occur to ensure action plans are timely to minimize disruption to the contact center.

At times you will be required to support the real time teams in covering and monitoring performance on a real-time basis and making necessary adjustments to staffing to optimize Service Levels and enhance the Client and Customer Experience.

Junior WFM Advisor is self-directed and pro-active in order to achieve independent goals and objectives.

Requirements :

• University Degree
• 6 months – 1 year experience in relationship management and networking will be considered as advantage
• Experience in Customer service, abilities to identify needs and requirements of business units supported
• Knowledge in WFM environment is an advantage
• Flexible with the ability to manage a demanding and changing workload
• Excellent communication, presentation and leadership skills
• Self-driven and motivated.
• The ability to innovate processes and initiate change.
• Excellent organizational and analytical skills
• Ability to work in a team
• Fluent level of English, both written and verbal
• Advanced knowledge in MS Office applications
• Advanced knowledge in Excel, Verint and MS Access is an advantage

Who we are?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

About Lebara:

Lebara is one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Испански език, Италиански език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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