Обява
CONCENTRIX SERVICES BULGARIA LTD

Team Leader, VF Project
Описание
oбратно
Разглеждания: 107
05.07.2018
★★★ Team Leader, VF Project, CONCENTRIX SERVICES BULGARIA LTD Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Испански, Италиански
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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Description:
Concentrix Bulgaria is on the lookout for an inspirational and customer obsessed Team Leader to play a leading role in our exciting new project.

VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling.

Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us.

We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

The Team Leader is required to:
Be fluent in English, both written and verbal
Be fluent in Italian or Spanish, both written and verbal
Be experienced in and having deep understanding of contact centre functions, process and quality management, and statistics
Be highly customer focused with experience of inspiring, coaching and co-ordinating a team in a commercial customer service environment
Be an excellent communicator in your language to help build working relationships with a variety of colleagues.
Be able to quickly resolve problems effectively and to quickly make decisions to support customer queries
Be able to identify areas of improvement and provide feedback for continuous improvement.
Main responsibilities:
Supervising and supporting your team to deliver an effective day to day service
Developing their expertise to enhance service and build customer relationships
Liaising throughout the business to proactively manage the impact your team has on company targets and service delivery
Exploring opportunities of improvement on client satisfaction process;
Developing and rolling out internal quality audits to ensure consistency and process adherence;
Implementing and communicating new or changed process through coaching;
Identifying opportunities to improve sales and processes through your effective and successful team.
What’s in it for you:
Competitive salary
Exciting brand specific training in VF office in Nottingham, UK.
One month production in VF office in Nottingham, providing services for the brands Timberland, Vans, The North Face, as part of the global VF eCommerce customer service team.
Further training on the brands Kipling and Eastpak
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
Relocation package
Who are we:
Concentrix is a leader in global business services with over 90,000 staff members worldwide. We have a presence in 25 countries. Built upon our experience spanning more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. Our ultimate goal is to differentiate our clients in their marketplace and make them more competitive. With our holistic approach, we bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation. The clients that we serve are in the areas of Banking, Healthcare, Insurance, Technology, Consumer Electronics, Retail and E-Commerce, Government, Media and Communications, Travel, Transportation, Tourism, and Automotive.
We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.

About VF:
Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands such as Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling.
VF’s history is a story of innovation and leadership. The company evolved from a small producer of gloves and mittens into a multinational manufacturing giant with more than 30 brands, more than 60,000 associates and $12 billion in revenue, all within 115 years.
VF’s One culture is perpetually driven — focused on constant innovation. Using deep research and insights, VF combines the art and science of apparel to create products that excite consumers and inspire brand loyalty.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Изисквания към кандидата

Езикови познания:
Английски език, Испански език, Италиански език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Средно управленско ниво

Категория:
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Дата:
12.Октомври.2018
Организация:
CONCENTRIX SERVICES BULGARIA LTD
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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