Internal Account Representative

About Experian:
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Internal Account Representative

As an Internal Account Representative, you will support the Sales and Marketing lead generation process. This is a customer facing role, where the Internal Account Representative will follow up on leads generated by Sales and Marketing initiatives and qualify a client’s interest in pursuing a follow up discussion with an Experian Business Development Manager.

Responsibilities:
Support the Sales and Marketing lead generation process:
Achieve monthly and annual targets set
Qualify leads from marketing campaigns as sales opportunities
Contact potential clients through cold calls and emails
Present Experian to potential clients
Identify client needs and suggest appropriate products/services
Schedule appointments for Account Managers, where leads are qualified
Report on sales activity against agreed metrics
Generate proposals on agreed standardised templates
Maintain accurate and up to date records of clients, contracts, opportunities and other information using Salesforce
Ensure that client satisfaction is maintained through effective sales support and regular contact
Maintain regular interaction by mail and phone with clients and prospects to engage them with our Experian brand and ensure good participation in different events, workshops, webinars or customer advisory boards
Requirements:
Hands-on experience with multiple sales techniques including cold calls
Understanding of the sales cycle, with the ability to close smaller deals
Ability to comprehend Experian products and to communicate our value proposition to prospects
Hands on experience with Social media, preferably with Linkedin Sales Navigator
Proficiency with Salesforce.com or similar CRM system
Aptitude for lead nurturing, lead generation and appointment settings
Highly organized and attention to details
Excellent presentation skills
Self-starting with solid follow-through and multi-tasking capabilities
Verbal and written communication skills in English, additional languages are considered as an advantage