ГфК България ЕООД

Junior Application Support Specialist- София
GfK makes your choice easy as we offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. As a trusted leader in market research present in over 70 countries, we know what makes consumers’ hearts beat - globally and locally. We work on projects for successful companies in virtually every major industry.

We have the pleasure to invite you to join our team as a:

Junior Application Support Specialist

Main responsibilities:
Taking over unresolved issues from 1st level support as well as documenting the final resolution
Making proposals for process improvements and applications in use whenever possible
Extracting and analyzing data using Oracle SQL
Escalating unresolved cases further to 3rd level support teams, such as Development and System Management
Using JIRA as a tool to address issues and communication with internal customers/teams
Sticking to the predefined SLA/OLA times in JIRA
Helping his/her direct manager in his/her daily duties
Participating in internal/external trainings
Informing his/her direct manager in case of any obstacles or issues in his/her daily duties
Following all internal processes and guidelines
Independent processing of incoming global support-tickets (incl. reply via Helpdesk, E-Mail or Phone)
Monitoring the adherence for SLAs and OLAs
Contribution to bigger Support-Projects, with strong alignment with commercial and operative departments
Involvement within Design and Development phases of new software products, which needs to be supported and integrated into the Support-Portfolio

Required skills and experience:
University degree in IT, Informatics or related subject area
Self-driven and proactive personality with willingness to learn
Strong attention to details
A great team player with excellent communication skills
Ability to explain complex issues in a simpler way
High discipline and responsibility
Good database and SQL knowledge
Experience with MS Office suite and remote Desktop
Very good English language skills
Experience with Jira will be considered as an advantage

Be welcome to send us your up to date CV in English and we will offer in return:
Global know-how in a world class, pioneer market research organization
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Ambitious and motivated work environment
Competitive remuneration and bonus scheme linked to individual performance and company results
3 additional non-working days annually
Food vouchers
Access to cutting edge technologies
Health insurance
Discount program with external vendors (including Sodexo Sport Pass)
Eco friendly travellers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
Variety of sport activities such as football and traditional Bulgarian dances
Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

Apply if you are ready to start the conversation, so we can put the wheels in motion!

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
София, бул. Цариградско шосе 47А
ГфК България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ГфК България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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