Sixty K Plc - International Contacts Centres

Technical Support Specialist
Technical Support Specialist

Our Client is the global leader in conversational commerce solutions, working on transforming how people communicate with brands. With over 18,000 customers using our solutions to orchestrate humans and AI alike, we strive to create a convenient, deeply personal bond — a conversational relationship — with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its end users to digital on our new platform. Thus enabling the latter get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centers become a unified experience.

Your tasks:

• Provide a world-class technical support and on-boarding assistance to international clients through online chat;
• Diagnose and find solutions to routine customer inquiries;
• Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency;
• Apply our Client’s suite of products and solutions to achieve customer objectives and align with the revenue growth goals;
• Escalate and follow up on unresolved issues.

Requirements for the position:

• Fluency in English - verbal and written;
• Ability to work on 24x7 shifts;
• Customer orientation;
• Great interpersonal skills;
• Excellent listening and presentation skills;
• Ability to multi-task without compromising quality;
• Experience in customer service via chat or telephone – an advantage;
• HTML / CSS / JavaScript/ SQL knowledge;
• Application support hands-on experience – an advantage;
• 2-4 years of experience in a similar role in a SaaS or web company - Strong Advantage.

Becoming part of our team you will get in return:
• Attractive remuneration package;
• Excellent multinational business environment and a friendly atmosphere;
• Great team of qualified professionals willing to help, guide, and coach you;
• Lots of benefits such as: food vouchers, additional health care including dental and optics packages, equipped fitness with a trainer, a hair dresser’s saloon and free company transportation for the Sofia office building;
• Career development and further personal growth opportunities.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Специални умения:
• HTML / CSS / JavaScript/ SQL knowledge; • Application support hands-on experience – an advantage; • 2-4 years of experience in a similar role in a SaaS or web company - Strong Advantage.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
264 Ботевградско шосе
Sixty K Plc - International Contacts Centres
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sixty K Plc - International Contacts Centres може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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