Cisco B2B Customer Service Representative with German and English
Cisco B2B Customer Service Representative with German and English
What will you do?

You will provide B2B customer support to CISCO’s employees and business partners. You will be mainly responsible for managing the relationships with Partners and Cisco internal teams and representing them with cross functional teams via e-mails, chat and phone.

• Support business partners and re-sellers in regards to their orders, post-booking activities and on expedite process
• Engage and represents Partners and Cisco internal teams
• Maintain high levels of Customer and Partner satisfaction
• Answer inbound telephone calls, emails and IMs and deals with them promptly and efficiently.
• Assume responsibility and ownership for all relevant customer queries.
• Positively manages internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
• Develop strong overview and drives Process, Tool and business flow improvements

What we seek:

• University degree
• Experience in working with customers face-to-face or on the phone
• Fluency in German language
• Fluency in English language
• Computer literacy in MS Office applications
• Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation
• Good organizational and problem solving skills
• Accuracy and attention to detail
• Ability to work under targets and with deadline
• Positive attitude, proactive engagement and solutions seeking
• Ability to prioritize work and work effectively on multiple tasks

Why to work for Concentrix?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

• Competitive salary
• Various career development opportunities
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events

Who is Concentrix?

Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector, Media & Communications, Travel, Transportation & Tourism, and Automotive.
We invest heavily in our people, so they’re empowered and inspired to bring the best of themselves to work every day. Concentrix is a global organization in which a range of skills can be developed. As part of the benefits package we offer for every employee of Concentrix Bulgaria, are medical coverage, life insurance, retailer and service provider discount cards, and a transportation allowance.
We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA LTD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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