Cisco Social Media German CS Representative
The Social Media Specialist will engage with customers to provide responses and identify issue resolutions in a style fitting with the Social Media environment & brand guidelines.
Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources, templates and the function of social networks/messaging channels to compose and tailor their own responses to meet with customers’ individual needs.
Ideal candidates will be enthusiastic Social Media users with a passion for customer services.


Provide professional responses to user comments and questions on social media and other channels according to agreed service levels
Own and resolve technical issues for customers using the tools and resources provided
Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to our client and their products’ brand personality, answering all questions posed fully and accurately
Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through
Post images, video and copy responses and general posts as per instructions provided
Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments

Essential Criteria:

High level of fluency in written and spoken German (near native level of would be an advantage)
Advanced level of written and spoken English
Six months’ (or more) of experience in a similar customer service environment
Experience with popular Social Media platforms and a cultural understanding of social media trends, developments, memes, etc would be highly preferable
Excellent technical proficiency and reasonable knowledge of the Internet, ability to communicate technical issues trouble shoot in a friendly manner to all levels of technical ability
Patience to learn and adapt to the communication style of our client and their products brand personality. Supporting the team in achieving the highest quality standards
Ability to multitask, plan and prioritize workload, and work on their own accord. Diplomatic and cool under pressure
Resilience and ability to work on own initiative
Ability to work effectively in a fast-pace, dynamic and changing environment
Excellent negotiation skills and ability to deal confidently with escalations /complaints
Keen interest in Social Media engagement and delivering excellent customer service
Ability to look beyond obvious solutions and experiment with different approaches

What’s in it for you:

To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Sports card discount
Corporate discounts and allowances
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Бизнес /консултантски услуги
Населено място:
Гр. София
район р-н Лозенец ж.к. Младост 4, Бизнес парк София, сграда 5А, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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