Си 3 ай Европа ЕООД

Junior Corporate Reporting Expert
Junior Corporate Reporting Expert

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a Junior Corporate Reporting Expert.

The Junior Corporate Reporting Expert is responsible for overall reporting process management, report portfolio validation and change management, and business analysis for the C3I Solutions – An HCL Technologies Company accounts. This position supervises ongoing report administration and report development work performed by Corporate Reporting Experts/Analysts concerning the assigned accounts.

Principal Responsibilities:
• Handle recurring and ad-hoc business analysis tasks for the assigned accounts, present output of business analysis to C3i management and client management teams
• Maintain a report catalog for each of the assigned accounts; ensure accuracy and completeness of these catalogs; maintain a log of changes made to the report catalog and implement versioning of report templates
• Handle complex report development tasks; validate accuracy of reports developed by Reporting Experts/Analysts in support of the assigned accounts
• Act as IT-Business Liaison for all reporting-related requests and changes necessitating configuration or development by client application administration teams
• Act as IT-Business Liaison for all reporting-related requests and changes necessitating configuration or development by C3i application administration teams and Data Services teams
- Gather and analyze business requirements for report modification and/or creation from program/account management teams
- Validate the new/modified reporting database elements (OLAP cube measures/dimensions or stored procedures) developed by the IT Data Services team
- Modify end-user reports/dashboards or develop new end user reports/dashboards
- Publish/release reports and dashboards to program/account management teams
- Maintain the report/dashboard portfolio for the assigned programs/accounts and/or operations centers
- Deliver end user training and ongoing support for the reports and dashboards
- Continuously analyze compliance of report setup to contractual SLA definitions
- Escalate requests which require prioritization to the Corporate Reporting Manager

Job Requirements:

• Bachelor’s degree in a relevant Business or Information Technology discipline, or an equivalent combination of professional experience
• Hands-on knowledge of business process outsourcing processes, SLA management and people performance management practices
• Functional knowledge or experience with telephony (ACD), quality management, timekeeping, customer relationship management (CRM) and IT service management (ticketing) systems.
• Experience in a Business Reporting & Analytics role in a Service Desk Operations or Business Process Outsourcing environment
• Experience of Business Intelligence reporting systems/tools

• Proficient user of Microsoft Office Excel (incl. Visual Basic for Applications), Word, PowerPoint, and Outlook
• Experience in IBM Cognos Analytics is a plus
• Proficient business English communication and presentation skills
• Proficient statistical data analysis skills
• Superior organization and prioritization skills
• Good cross-cultural awareness
• Working standards – ability to function with little supervision

• Ability to understand and analyze data, identify aberrant data, and perform root cause analysis.
• Ability to comprehend instructions, report and data specifications, project plans, and user-acceptance testing documentation.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and deal with problems involving several concrete variables in standardized situations.

What we offer:
• Opportunity to practice your foreign language skills
• Professional on-boarding and on-going trainings
• Real opportunities for career progression with leading US Company
• Competitive salary and performance bonuses
• Social benefits package
• Possibility to combine work and study
• Vibrant environment

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
ж.к. Бизнес парк София, Сграда 7 , вх. Б, ет. 1, София 1766
Си 3 ай Европа ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
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