Online Support for Gaming Project
Our client is a leading provider of multilingual player support, localization and testing services
for the games industry. Our client unique multilingual delivery model offers “One Stop Shop”
services. The client supports millions of players around the world every day!
The gaming industry is not only booming, but it is also changing.
Customer service is often a secondary concern for studios because development, design and
launch of a game are the ones driving up the numbers. As a result, in terms of customer
support gamers are often disappointed. Their high expectations are not met as studios still
view players as commodity even though the need for customer support 24/7 is there and
gamers don’t have the patience to wait when an issue arises.
Primary Responsibilities
Players respect other players, especially the ones that take the time to care! The player
support teams need to know their stuff, speak the same language as the gamers, and have the
empathy to drive amazing player support experiences. Also to maintain the games culture,
gameplay is an important part of their job. In other words the player support team is given the
time to play at work, how cool is that?!

What we are looking for

• Native or fluent level Czech (C1);
• Good understanding of English (B2);
• Ability to work in a team environment;
• Ability to build trust with the customers;
• Be an enthusiastic online game player;

Bonus Skills
• Good knowledge of E-Sports;
• Good troubleshooting skills and analytical thinking;
• Good communication skills;

Our Offer

Our client believes the staff is their most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us* are:
• salary much higher than the average Bulgarian wage;
• all our employees receive also: 1) meal vouchers (60 BGN), per month for 8-hour
working day; 2) additional health coverage; 3) free transportation for yearly and late
• In our client offices they have: free gym, yoga, massage, corporate psychologist,
healthy days/weeks.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

All applications will be processed in confidentiality.
Изисквания към кандидата

Езикови познания:
Английски език, Чешки език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Населено място:
Гр. София
Cross Border Talents
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Cross Border Talents може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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