TELUS International Europe

Senior Direct Cost and Revenue Assurance Analyst
Description and Requirements

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:

· Develop an in-depth understanding for Direct Labor costs and the drivers of labor cost efficiencies
· Preparation of monthly direct cost planning and reporting for Romania
· Participates in the preparation of the monthly KPI reporting for Romania
· Ad-hoc reporting on sick leaves and overtime for Bulgaria and Romania
· Assessment of the financial performance of existing accounts
· Estimation vs. Actual variance analysis and MoM variance analysis
· Apply critical thinking and run revenue assurance reviews with guidance from the global RA team
· Monitor compliance with existing customer contractual agreements

Our requirements:

· University degree in Accounting, Finance, Economics, or related field
· Minimum 5 year of experience (regardless of industry, BPO would be an advantage though)
· Big 4 /audit company experience would be an advantage
· Advanced analytical and communication skills
· Excellent command of the Bulgarian accounting and labor legislation
· Excel proficiency – you will be building and maintaining complex models

We offer:

· Stable job and career development opportunities
· Great office at a top location
· Attractive salary and additional incentives
· Special discounts & offers (Food vouchers, Multisport cards, etc.)
· Additional health insurance
· Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
· Positive international working environment (Relax zones, PlayStation and billiard corners)
· Continuous support and learning
· Employee referral bonuses
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

Additional Job Description Detailed labour cost analysis and estimations Revenue Assurance reviews

Required Language(s)
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Счетоводство и Одит
Населено място:
Гр. София
гр. София 1784, бул. "Цариградксо шосе" 115 К, Хермес Бизнес Парк, сграда Б
TELUS International Europe
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за TELUS International Europe може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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