Experienced Activewear Customer Care Specialist with German or French

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients’ new project in the premium sportswear sector, we are looking for – Experienced Activewear Customer Care Specialist with German or French. The project is focused on delivering excellent customer support for a globally recognized active lifestyle brand.

Responsibilities:
*Be the voice of a globally recognized sportswear brand, delivering exceptional customer support via phone, email, and chat;
*Guide customers through every stage of their shopping experience, from product recommendations and order assistance to after-sales support;
*Build positive customer relationships by understanding individual needs and providing tailored solutions;
*Resolve inquiries efficiently while ensuring a professional, empathetic, and customer-centric approach;
*Accurately document customer interactions and maintain up-to-date information in internal systems;
*Contribute to a seamless and engaging customer journey while upholding the highest service quality standards.

Qualifications:
*Fluency in German or French, combined with a good command of English;
*Previous experience in customer service, retail, e-commerce, or a customer-facing environment;
*Strong communication skills and a genuine passion for delivering outstanding customer experiences;
*Ability to effectively manage multiple customer interactions across different communication channels;
*Confidence in working with digital tools and adapting quickly to new systems and technologies
*Well-organized, detail-oriented, and proactive in finding solutions;
*A positive attitude and the ability to thrive in a fast-paced, international environment.

Our client offers:
*Supportive and friendly team environment;
*Paid training provided;
*Monthly performance bonus;
*Standard working time, Monday-Friday;
*Health insurance coverage, offering additional medical benefits;
*Food vouchers to support meal expenses;
*Partial multisport card and transport allowance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).