Service Desk Analyst with German and English
We are currently looking for a Service Desk Analyst with German and English to join our Decision Analytics Service Desk team located in Sofia, Bulgaria. This position will allow you to develop a wide variety of business, technical and interpersonal skills, working with some of the world’s largest financial organizations, helping them to react quickly to potential fraud risks and to implement strategies to highlight these at the earliest opportunity.

As a member of the Service Desk team located in Sofia you will provide a high standard of client support within a demanding environment. You will deal with a wide variety of issues and work closely with your team and internal business partners to provide our clients with accurate and timely solutions to high priority issues relative to the Experian software products they utilize.

Provide first point of contact for internal users and external users;
Participate in the management & Incident desk functions to support DA Software and Hosted Solutions;
Investigate complex production issues, recreating problems and utilizing trace files & error diagnostics. Identify root cause and propose solutions;
Incident desk – Logging of calls, incident & problem management, escalation, reporting, prioritization, communicating back to end-users. Identify corrective actions;
Communicate to all key stakeholders on the status and progress of the investigation with clear actions and timescales;
Liaison with end-users to provide regular feedback on progress;
Ensure all services are delivered within the agreed service levels and performance standards;
Ensure all operational checks are completed & issues are communicated appropriately;
Produce & communicate Management Information Reports;
Provide clients with monthly reports related to both Hunter and Transact utilization;
Obtain client feedback on reports content;
Provide responses to clients;
Maintain the client email lists for DA products.

The successful candidate will have:

Very good command of English and German – both written and spoken;
High school diploma – mathematics or IT related discipline;
Previous Service Desk or customer support experience;
Motivation for work in the field of service support - on various tasks in a dynamic environment, meeting deadlines and quality standards;
Problem solving and analytical skills.

The following skills and abilities will be considered as an advantage:

Previous experience of ITIL or other similar related discipline;
Understanding of Network/Hosted Infrastructure.

We offer:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Консултантски услуги
Контакт център (call centers)
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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