Local IT Operations Support
Lufthansa Technik is the world’s leading provider for maintenance, repair and overhaul (MRO) of aircraft components and engines with more than 50 years’ experience in helping the world’s leading airlines deliver top-quality products at competitive rates. Lufthansa Technik Sofia performs heavy maintenance checks on the Airbus A320 family and Boeing B737 including B737 Classic and B737 NG. The company is situated at Sofia airport and operates since October 2008.

In connection with development of our processes and company growth we are now looking for:
Local IT Operations Support (Ref. ITOS)

The role of the Local IT Operations Support includes the following main responsibilities:

• 1nd and 2rd Level Support for Basic IT Services
• Operate and provide basic infrastructure services (e.g. WAN, email, Printing, End user support..)
• Incident / Change / Problem Coordination
• Manage service requests and inquiries within given SLAs
• Timely elevate and/or escalate to next level complex problems
• Preparation and update of documentation
• Support of different projects

To be successful with the role you need to comply with the following requirements:

• University or college degree in Computer science or similar experience
• Experience with IT end user support is preferred
• Excellent English language skills
• Knowledge in System Administration
• Knowledge in Microsoft Technologies: Server 2008/2012; Active directory; Windows Client OS
• Experience with IT troubleshooting, Windows Server and related enterprise services is preferred
• Very good analytical, problem-solving and root cause analysis skills
• Previous experience working in managed environment is preferred
• Knowledge in Networking, Routing, Switching, VPN, Design and Operations, Wireless is considered as an asset
• Knowledge of ITIL v3 Foundation or certification is considered as an asset
• Ability to operate in high-demand emergency situations
• Service oriented behavior;
• Strong Team player

The offer best suits you…
If you enjoy working in a fast paced, team focused and friendly environment with plenty of opportunities for personal development.

We are looking forward to receiving your resume in English (Ref. ITOS)!

We highly appreciate your interest in our company and we can guarantee that each application will be considered with strict attention and confidentiality. Only those selected for an interview will be contacted.

Accept the challenge to join us!
Изисквания към кандидата
Образование: , Профил: Профил

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Консултантски услуги
Контакт център (call centers)
Населено място:
Гр. София
София, Летище София Терминал 1, Хангар 3, етаж 3
Луфтханза Техник София
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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