Senior Technical Support Analyst - ID and Payment products
About Experian:

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

An exciting opportunity working within an Application Support team. As a Senior Technical Analyst you will be responsible for providing second line support to our government and corporate clients, ensuring high system availability and performance of systems and solutions hosted out of the UK. The expanding role and variety of technical challenges that emerge on daily basis ensures that your day to day tasks are rarely the same and offer great opportunities for innovation, service improvement and personal development.
Position Title: Senior Technical Support Analyst - ID and Payment products

Owning, managing and resolving 2nd line application and technical support calls within SLA
Successfully contributing to wider initiatives and projects through team collaboration and individual expertise
Demonstrating good skills in one or more key areas of Technical or Infrastructure management aligned to the ITIL Framework
Ensuring high availability and performance of all hosted and deployed solutions
Day to day management, proactive monitoring and maintenance of UK Hosted solutions
Technical contact for new client deliveries within project timescales
Deployment of major and minor bespoke software releases
Following processes and changing control to ensure service consistency
Automation and innovation of key tasks
Taking an active role in on-call rota and out of hours support
Working within a multi-function business and team structure
Delivering excellent client service and support

Requirements and qualifications:


Experience in the field of application support
Strong technical capability of problem solving
Self-motivated and proven track record to learn new skills and products quickly
Fluency in English both written and verbal
Excellent communication skills both internally and externally, by phone and email
Good sysadmin-level understanding of Windows 2008, 2012 and 2016 server operating systems and applications management, or Linux operating systems
Good understanding of IIS Webserver or Apache Tomcat
Good understanding of XML, its usage and integration within web services, with experience with SOAP being advantageous
Good understanding of networking fundamentals
Good problem-solving and troubleshooting skills, demonstrating a fundamental understanding of how systems are interconnected at various different levels
Degree-educated or demonstrable equivalent
Flexibility to work on UK hours of support and oncall


Basic understanding of SQL and RDBMS such as MySQL, MSSQL and Oracle
Redhat or SUSE Linux experience
JBoss middleware experience
Experience supporting hosted applications and local system applications
Experience of working with web APIs such as SOAP and JSON
Basic experience with cryptography/PKI, such as how smart cards and certificates work
Any programming experience, with Java and C# being advantageous
Any scripting experience, with Bash or Powershell being advantageous
Experience with CI and automated deployment tools such as Chef, Puppet or Ansible
Experience with source-code repository management systems, such as Git or Subversion

We offer:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

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ИТ и Компютърни специалисти
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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