Service Desk Analyst with Turkish and English


Provide first point of contact for internal users and external users;
Participate in the management & Incident desk functions to support DA Software and Hosted Solutions;
Investigate complex production issues, recreating problems and utilizing trace files & error diagnostics. Identify root cause and propose solutions;
Incident desk – Logging of calls, incident & problem management, escalation, reporting, prioritization, communicating back to end-users. Identify corrective actions;
Communicate to all key stakeholders on the status and progress of the investigation with clear actions and timescales;
Liaison with end-users to provide regular feedback on progress;
Ensure all services are delivered within the agreed service levels and performance standards;
Ensure all operational checks are completed & issues are communicated appropriately;
Produce & communicate Management Information Reports;
Provide clients with monthly reports related to both Hunter and Transact utilization;
Obtain client feedback on reports content;
Provide responses to clients;
Maintain the client email lists for DA products.

The successful candidate will have:

Very good command of English and Turkish – both written and spoken;
High school diploma – mathematics or IT related discipline;
Previous Service Desk or customer support experience;
Motivation for work in the field of service support - on various tasks in a dynamic environment, meeting deadlines and quality standards;
Problem solving and analytical skills.

The following skills and abilities will be considered as an advantage:

Previous experience of ITIL or other similar related discipline;
Understanding of Network/Hosted Infrastructure.

We offer:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

Изисквания към кандидата
Образование: , Профил: Профил

Езикови познания:
Английски език, Турски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

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Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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